Real Assist Terms of Service

Last Updated: 05/04/2025

Welcome to Real Assist. These Terms of Service ("Terms") govern your use of our services and establish the terms of our relationship. By engaging Real Assist, you agree to these Terms, which work in conjunction with the Exclusive Real Estate Agent Contract signed between Real Assist, LLC ("we," "our," "Real Assist") and you, the client ("you," "your," "Client").

1. Scope of Services

Real Assist provides real estate assistance and lead generation services through our comprehensive package. These include:

• 12–16 qualified leads per month
  
  

• Targeted ad campaigns (includes $750/month ad spend)
  
  

• Custom content creation and SEO blog posts
  
  

• Premium website design (one-time fee applies)
  
  

• Hosting and ongoing website maintenance
  
  

• Personalized education and sales training access
  
  

• A dedicated Personal Assistant providing administrative and marketing support
  
  

Full service details are outlined in your signed Exclusive Real Estate Agent Contract.

2. Eligibility and Client Responsibility

By signing up for our services, you affirm that:

• You are a licensed real estate agent in the United States
  
  

• You have the authority to enter into this agreement
  
  

• You will provide accurate, up-to-date information
  
  

• You will actively communicate and collaborate with your assigned Personal Assistant and our team to ensure campaign effectiveness
  
  

3. Payment Terms

• Service fees range from: $1739 to 4,500 per month, due on the 1st of each month
  
  

• One-time $3,000 website design fee, due at signup (non-refundable)
  
  

• Late payments are subject to a 5% late fee if not received within 7 days of the due date
  
  

• We reserve the right to pause or terminate service if payment is not received on time
  
  

Price Modifications

We may modify our fees with 30 days’ notice. Continued use of the service after the notice period constitutes acceptance of the new pricing.

4. Initial Commitment and Cancellation Policy

• A 90-day minimum commitment is required before cancellation can be requested.
  
  

• After the initial period, you may cancel at any time with 30 days’ written notice sent to property.real.assist@gmail.com.
  
  

• Real Assist may cancel the agreement immediately in case of:
  
  

  • Non-payment
    
    

  • Breach of contract
    
    

• Upon termination, any outstanding balances must be paid within 15 days.
  
  

Refunds & Prorated Credits

• Clients who prepaid will receive a prorated refund for unused time excluding:
  
  

  • Setup fees
    
    

  • Website fees
    
    

  • Advertising spend (non-refundable)
    
    

• Ad spend is non-refundable under any circumstance, as funds are allocated to third-party platforms immediately upon campaign scheduling.
  
  

5. Exclusivity

Real Assist agrees to exclusive territory rights for each Client. We will not provide competing lead generation services in your defined market area during the active term of your contract.

The Client agrees not to engage with competing lead generation or marketing services that offer overlapping capabilities within the designated territory.

6. Website Ownership

After full payment of the $3,000 website design fee, you retain full ownership of your website. Real Assist reserves the right to showcase the website in its portfolio unless otherwise agreed in writing.

7. Performance Guarantee

We guarantee a minimum delivery of 10 qualified leads per month. If we do not meet this threshold, you will receive a $250 credit per missed lead, up to a maximum of $750 per month.

8. Limitation of Liability

To the maximum extent permitted by law:

• Real Assist is not liable for any indirect, incidental, special, or consequential damages (including lost profits or data).
  
  

• Our total liability is limited to the amount you paid in the 30 days prior to any claim.
  
  

9. Data Privacy & Confidentiality

We take data privacy seriously. Both parties agree to:

• Maintain confidentiality of shared information during and up to 2 years after the agreement ends
  
  

• Follow applicable data laws (GDPR, CCPA)
  
  

• Store client data using encrypted technologies
  
  

• Never share your data without written consent
  
  

10. Termination

Please refer to Section 4 above for our full cancellation policy.

11. Dispute Resolution

Any dispute will first be attempted to be resolved via mediation in your state of residence. If unresolved, disputes will be submitted to binding arbitration under the American Arbitration Association, held in a jurisdiction selected by Real Assist.

12. Governing Law

This agreement will be governed by the laws of the state in which you reside, unless otherwise stated in your service contract.

13. Modifications

We may update these Terms from time to time. All changes will be effective upon posting. Your continued use of Real Assist’s services after any such updates constitutes acceptance of the revised Terms.

Real Assist Refund Policy

Real Assist is committed to delivering high-quality services that help real estate professionals grow their business efficiently. Our refund policy is designed to be fair, transparent, and aligned with the terms of your service agreement.

Prepaid Services & Prorated Refunds

• If services are terminated by either party, clients who have prepaid for future months will receive a prorated refund for unused services.
  
  

• Setup, onboarding, and website design fees are non-refundable, as these involve one-time, upfront work that cannot be recovered.
  
  

Ad Spend is Non-Refundable

• Any funds allocated toward advertising spend (e.g., Facebook Ads, Google Ads, Instagram, etc.) are non-refundable, regardless of performance or early termination. These amounts are paid directly to third-party platforms and cannot be reclaimed once spent or scheduled.
  
  

No Refunds on Used Services

• Refunds are not issued for services already rendered, including:
  
  

  • Leads delivered
    
    

  • Ads run or scheduled
    
    

  • Time invested by Personal Assistants
    
    

  • Completed training or consulting sessions
    
    

Limitations on Refund Eligibility

• Refunds may only be issued if cancellation notice is provided in accordance with the 30-day requirement, after completing the initial 90-day commitment.
  
  

• Clients who fail to make payments or breach the agreement may forfeit eligibility for any refund.
  
  

Liability Cap

• Real Assist’s total liability in any claim or dispute is limited to the amount paid by the client in the one (1) month preceding the claim.
  
  

• Real Assist is not liable for indirect, incidental, or consequential damages, including but not limited to lost profits, missed deals, or business interruption.
  
  

Dispute Resolution

If you believe a refund is warranted or have concerns regarding charges, please contact our support team within 15 days of service termination. We aim to resolve issues promptly and fairly.

Real Assist Cancellation Policy

At Real Assist, we believe in transparency and fairness. Please review our cancellation policy below, which outlines the terms for terminating services.

Initial Commitment Period

All new clients agree to a 90-day initial commitment, starting from the date of the first payment. This trial period ensures sufficient time to evaluate the full value of our services before considering cancellation.

Termination by Either Party

After the 90-day initial term, either party may terminate the agreement with a minimum of 30 days’ written notice. Notice must be submitted in writing via email or another agreed-upon communication method.

Termination by Real Assist

Real Assist reserves the right to terminate the agreement immediately in the event of:

• Non-payment or failed billing
  
  

• Breach of the terms outlined in the service agreement
  
  

Outstanding Balances

Upon termination, the client must settle any outstanding payments within 15 days. Unpaid balances may result in collections procedures or legal action.

Refunds and Prorated Credits

If the client has prepaid for services beyond the termination date:

• A prorated refund will be issued for unused services.
  
  

• Setup fees, onboarding fees, and website design fees are non-refundable.

Queries

If you have questions about these Terms, cancellation, or disputes, please reach out to:

Stephen Hawkins

Founder, Real Assist

property.real.assist@gmail.com

(929) 922-9766