Privacy Policy

Real Assist Agents ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information through our LeadSync application.

1. Information We Collect

Lead Data

• Contact information (names, email addresses, phone numbers)

• Lead source and campaign information

• Conversation history and interaction records

• Lead qualification scores and status

Account Information

• User credentials and authentication data

• Company name and business details

• Billing and payment information

• Team member details and roles

Usage Analytics

• Login activity and session data

• Feature usage patterns

• System performance metrics

• Error logs and diagnostic information

2. How We Use Your Data

We use collected information for the following purposes:

Lead Routing

• Automatic distribution of leads to appropriate team members

• Lead qualification and scoring

• Workflow automation and triggers

Notifications

• Email alerts for new leads and activities

• SMS notifications (where applicable)

• System status updates

Service Improvement

• Analyzing usage patterns to enhance features

• Troubleshooting technical issues

• Developing new functionality

• Optimizing AI conversation quality

Communication

• Responding to support inquiries

• Sending service updates and announcements

• Providing account-related information

3. Data Protection

We implement industry-standard security measures to protect your data:

• Encryption: All data transmitted between your browser and our servers uses TLS/SSL encryption

• Secure Storage: Data is stored on secure servers with CockroachDB providing distributed, resilient data storage

• Access Controls: Role-based access restrictions limit who can view sensitive information

• Regular Audits: We conduct periodic security assessments and updates

• API Security: Integration endpoints use authentication tokens and rate limiting

4. Sharing Your Information

We do not sell, trade, or rent your personal data to third parties. We may share information only in the following circumstances:

• With Your Consent: When you explicitly authorize data sharing

• Service Providers: With trusted partners who assist in operating our service (e.g., cloud hosting, payment processing)

• Legal Requirements: When required by law, regulation, or legal process

• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Third-Party Integrations

LeadSync integrates with external services including:

• GoHighLevel CRM: For lead synchronization and contact management

• Anthropic Claude API: For AI-powered conversation automation

• Google Calendar: For appointment scheduling

• Email Services: For notification delivery

Each integration operates under its own privacy policy. We encourage you to review the privacy practices of these third-party services.

6. Data Retention

We retain your data for as long as:

• Your account remains active

• Necessary to provide services

• Required by legal or regulatory obligations

You may request deletion of your data at any time, subject to legal retention requirements.

7. Your Rights

You have the right to:

• Access: Request a copy of your personal data

• Correction: Update or correct inaccurate information

• Deletion: Request removal of your data

• Portability: Export your data in a machine-readable format

• Opt-Out: Unsubscribe from marketing communications

• Object: Object to certain data processing activities

To exercise these rights, contact us at support.realassist@gmail.com

8. Cookies and Tracking

LeadSync uses cookies and similar technologies to:

• Maintain user sessions

• Remember preferences

• Analyze usage patterns

• Improve user experience

You can control cookie settings through your browser preferences.

9. Children's Privacy

LeadSync is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

10. International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes via email or through the LeadSync interface. Continued use after changes constitutes acceptance of the updated policy.

12. Contact

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

Privacy Inquiries
Email: information.realassist@gmail.com
Phone: +1 689 201 2151